Montevallo Doghouse +Cats, LLC, Montevallo, Alabama                          Since 2008

Updated COVID19 Procedures
July 1st

We are doing our best to be safe and follow social distancing guidelines.
We recommend customers wear masks, specifically if they would like to assist in the loading and unloading of their pets.
We will be keeping the appropriate social distance, but we will not be wearing a mask as we have found this to be dangerous around some pets.

As of this date, we still do not feel it is appropriate to provide tours or allow customers to enter the buildings.
Thank you so much for your understanding and patience while we work through this time.
We only intend for these changes to be temporary.

PLEASE DO NOT exit your vehicle and approach other customers that are not in their vehicles.
If another customer is loading or unloading their pets, please remain in your vehicle until the other customer
and their pets have returned to their own vehicle.


ARRIVAL
What to Do
What to Expect

• Please call us upon arrival if you do not see us waiting for you at the first gate
( the one with the "OPEN" sign ) when you arrive.
We can do curbside pickup for your pets and belongings, or you may walk pets to the first gate,
whichever is preferred. Please do not touch the gate latch.
If curbside pickup is preferred, please have your pets secured in the vehicle ,
preferably in the back seat or the hatch back area.

• Please do not touch the gate latch. We will open and close the gate.

•We will disinfect leashes and other belongings as needed before they enter our facility.
Please try to limit the volume of items brought from home. If bringing food from home,
try to use food container that can be easily disinfected.

• Please do not touch the gate latch. We will open and close the gate.

DEPARTURE
What to Do
What to Expect

•Please call prior to arrival so we will know when to have your pets and items ready. All items being sent home will be placed in a disinfected bag. The items in the bag will need to be disinfected at home (similar to the way grocery store items are handled). We will not be offended if you keep a "clean bag" of your own ready in the vehicle that we can place the bag from our facility inside.

• Please do not touch the gate latch. We will open and close the gate.

•If we are not at the gate with the "OPEN" sign when you arrive, please call again if we have not met you at the gate. (We may be in the restroom or still getting your pets ready, but another phone call will not hurt.) Please do not touch the gate latch or open the gate and enter the facility. Please call.

• All items being sent home will be placed in a disinfected bag. The items in the bag will need to be disinfected at home (similar to the way grocery store items are handled). We will not be offended if you keep a "clean bag" of your own ready in the vehicle that we can place the bag from our facility inside.

• Contactless payment can be made at the gate with the "OPEN" sign or at the vehicle if curbside service is desired.
If you would like to pay before arriving, we can take payment over the phone and have the itemized receipt sent to you by text or email.
If you will be paying in cash, please have the exact amount on hand.
We do not keep change for cash transactions on site. (We no longer accept checks.)

SPECIAL DROP-OFF OPTION

•Do you have dogs that do not like people walking to the car, or dogs that may try to bolt to Minnesota when the car door opens? Just let us know. We have a fenced pull-in area we can use to load and unload the pets. It takes a bit longer to open and close these gates, but it may be worth the peace of mind. Pets can be unloaded from the car and guided into our second gated area. We will then show them to their room. Pets can also be loaded into the car from this area at checkout.( When calling prior to pickup or drop-off, please let us know this option is preferred so we can have the gate used for this option unlocked.)

We thank everyone for your cooperation and understanding!

Montevallo Doghouse + Cats, LLC
Copyright 2008 - 2020