Boarding Policies

Required Vaccinations

We will need a copy of your pet's Rabies and Parvo (DHLP) papers when you check-in.

Once we have it on file, it will not need to be provided again until it is outdated.

Bordetella (Kennel Cough)

We recommend but do not require the Bordetella vaccine.

Most Bordetella vaccines need to be given 5 to 14 days prior to boarding to become effective. more info

Bad Bugs

Fleas, Ticks and Heartworms

Please be certain your pet is up to date on their heartworm preventative, as well as their flea and tick treatment...even if your pet has never had fleas or a tick before.

We are located in a wooded area and mosquitoes and ticks are not hard to find.

If fleas or ticks are found on your pet during their stay (...and the critters seem happily unphased by the type of flea treament they received from home...) a fresh Frontline spot-on treatment will be applied and your pet will stay in their room until it takes affect.

There is a small charge for the Frontline flea/tick treatment, but the dose will last for 30 days.

A pet will not come home with fleas if their spot on treatment is effective and up to date.

We reserve the right refuse boarding to a heavily infested pet regardless of deposit.

Behavior

Dangerous Behavior

Guests that display and/or attempt aggressive, dangerous behavior need extra caution and handling. These behaviors greatly increase the anxiety of everyone at our boarding kennel and its best to prevent them when possible. If your dog is prone to fighting or biting under certain circumstances, please let us know in your boarding paperwork or when you check in. We try to be sensitive to the needs and demeanor of our guests and will do our best to make your friend as comfortable as possible.

If your dog's personality is too aggressive, we may be unable to include them in activities we normally provide to others (i.e.walks on the nature trail).

If your pet's behavior problem is severe (i.e. difficult to provide food), an aggressive behavior surcharge may be applied. more info

FAQS

What should I pack for my dog?

  1. Vaccination papers showing current Rabies and Parvo.
  2. A sturdy leash labeled with your last name.
  3. Food or snacks from home, if desired in airtight container or ziploc bag(s).
  4. A comfortable collar
  5. Toys or chewbones if desired.
  6. Any medication properly labeled with the veterinarian's name and dosage requirements in the container provided by vet. (Sorry, no injections are given.)

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What to Expect

Check In

  1. Lots of excitement from the other guests!
  2. Boarding documents will be checked.
  3. Any medications will be reviewed with owner.

Check Out

  1. Lots of excitement from the other guests!
  2. Payment processed.
  3. Thirst! This is a normal response after boarding. It will be reassuring for your pet to have a nice fresh bowl of water after arriving home.
  4. Be prepared for your pet to need a nap. There is no place like home!

More Questions

Meals

Question Are meals included?
Answer Yes, we serve the canned and dry variety of Pedigree.

Question Can I bring my dog's special food from home?
Answer Sure, please send it in a sealed container or ziplock bag (preferably airtight) and specify the amount and how often they are normally fed.

Question When are they fed?
Answer Guests are fed based on your instructions
*. The closer to their home schedule the better. Food can also be available all day if needed.

Question Is it cheaper or is there a discount if I bring my own food from home?
AnswerWe welcome food brought from home, but we do not provide a discount if it is packed.

Snacks

Question What kinds of snacks are served?
Answer We serve Milkbone dog biscuits and Waggin' Tails All Natural Chicken Jerky.

Question Can I bring my dog's own snacks?
Answer Sure! Please bring them in a labeled container or ziplock bag.

Activities

Question How many times a day will my dog get to go outside?
Answer As many times as they like.
All of our rooms include doors to each guest's private outdoor courtyard.
Guests may go in and out as they please (weather and daylight hours permitting).
The courtyards are shaded and covered in soft shredded pine mulch.
Additional playtime activities are scheduled in the morning and the evening.
Playtime activities are approximately 20 to 30 minutes each.

Water

If your love them, get them fixed...

Question We limit our dog's water intake so she won't have "accidents". Will y'all follow the same schedule?
AnswerWe DO NOT limit or schedule water unless veterinarian approval is provided. Water bowls/pots are cleaned and refilled twice a day.

Temperature Control

Question Its predicted to go below freezing one day during my dog's stay. How do you warm the rooms?
Answer We have electric and gas heating. (The gas heating will work even if we have a power outage.) We also hang infrared heat lamps from the ceiling of each room. These keep the beds and blankets warm when the doggie doors are open on chilly days. The height of the lamps are adjusted to provide the most comfortable temperature for each guest's room. Guests are also provided blankets to snuggle.

Question It may reach the 100 degree mark this week. How do you cool the rooms?
Answer Heat is definetly an issue in Alabama. We have central air conditioning, and each room also has a large personal fan for maximum breezy comfort. (Fans are secured over the doorways with all cords and controls safely out of reach.)

Question Do y'all put space heaters in the rooms?
Answer No, we do not place space heaters in the rooms. We use infrared lamps which are suspended from the ceiling of each room safely out of reach.

Multiple Guests in One Room

Question I have reservations for my dogs to share a room. Will they be able participate in the activities together?
Answer Yes. Guests that share a room participate in the activities together unless requested otherwise.

Question I have two dogs. Do they have to share a room?
Answer Not really, but it is less expensive.

Vaccinations

Question Why is the Bordetella (a.k.a. kennel cough) vaccine not required?
Answer We recommend the bordetella vaccine, but do not require it because of the amount of time it takes to become effective. The fastest vaccines take five days to work. Not everyone is able to plan this far in advance when boarding their pet. The vaccine must also be administered every six months and is easy to miss if a family does not board their pet very often. If you know you will be boarding in the next six months, it will give you peace of mind to go ahead and have it administered.
Kennel Cough Fact Sheet (Note Summary)

Question Will the tags on my dog's collar qualify as proof of vaccinations?
Answer Sorry, we will need documentation we can keep on file. A copy of the paperwork provided by the vet when you received the tag is needed.Your veterinarian should have this on file. Most veterinarians will be able to fax it to us if yours has been lost. Just let them know and have them give us a call.

Behavior Policy

Question My dog sometimes snaps at me while he is eating if I get too close to his food. Will I be charged the aggressive behavior surcharge?
Answer No, this behavior is fairly common, especially in small dogs. Just let us know about this in your boarding paperwork so we can prevent any surprises.

Question My dog will jump and growl at other dogs when they walk by. Do I need to worry about the aggressive behavior surcharge?

Answer Probably not. Guests are not placed in group settings with other dogs unless they are from the same family and the owner has said they get along. If he is stressed and shows aggression to other dogs as they walk by, we can place a curtain on the door to block his view.

If your dog is aggressive towards people without provocation, we need to know. It sounds as though he may need some extra measures around other guests to prevent him from being too stressed. If feeding, basic care and handling is not dangerous because we have been informed of his behavior, all should go well.
(The surcharge is applied if we are seriously bitten or placed in danger because of lack of information. 99.9% of healthy dogs will not bite a friendly human while away from home.)

Howdy!

Is It Okay to Bring...

Question My dog is crate trained. Can I bring it?
Answer Yes. Please label it your name and let us know about any special instructions. We will place it inside their room. But please be aware it may get wet and/or scratched.

Question Are their any special things I should pack?
Answer Blankets, towels or favorite snuggle items from home are welcome. Just be aware they may receive lots of attention from your pet while they are here and may be chewed or de-stuffed or both. (We will try to prevent this if we catch it in time, but some little guys can work fast!)Let us know if you would like these laundered on the day of their departure. (It won't remind them of home if we wash it too much during their stay.)

NOTE: Please do not bring items that cannot be left behind or lost. We try mail items back to the owners when found, but sometimes it can be expensive (i.e. $8 of postage to return one chewed towel or blanket). We try to do a complete check of the rooms before departure, but we are far from perfect. If we find an item that's too large to mail, we will save it for your return visit in our lost & found.

Medications

Question What should we do if our dog has medication?
Answer If your pet needs daily medications, please leave the medication with us in its original container along with the administering vet's name, phone number and dosage information.

We will place pills in a snack for dosing if needed.

If your pet has serious health conditions, we recommend they board with a veterinarian clinic. We are unable to give injections.

Doggie Daycare

Question Do you have doggie daycare?
Answer Not Really. We do not have daily group play. We do have a "Day Play" option. Your pet can stay during the day but does not have to stay overnight. It is subject to availability. Activities are not included but are optional. Feel free to call for more information and pricing.

Howdy!

Yippee!

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