October 2020 Update
ARRIVALS AND DEPARTURES
What to Expect
(This call reduces the chance we are attending to another pet when you arrive.)
We have curbside drop-off for your pets and belongings,
or meet us at the first gate with the "Please Wait Here" sign, whichever is preferred.
(I know this is hard because the kids always want to say "Good-bye" to the pups at the gate.)
Bowls and chew toys are not sprayed with disinfectant but washed appropriately to keep the items safe for oral use.
Please try to limit the volume of items brought from home. If bringing food from home,
try to use a food container that can be easily disinfected.
What to Expect
We recommend using hand gel after handling the bag. (The items within the bag will also need to be disinfected at home.)
We are probably still getting your pet's things ready for checkout. Please do not enter the facility.
If you would like to pay before arriving, we can send an invoice or take payment over the phone and send the itemized receipt by text or email.
If you will be paying in cash, please have the exact amount on hand. We do not keep change for cash transactions. [This is do to our own cash shortage...not a national thing. :) ] We no longer accept checks.
What To Do If....
It is rare for customers to arrive at the same time,
but some pickup/drop-off times are more popular than others.
If you should arrive at the same time as another customer, or while we are attending another customer
please do not exit your vehicle or approach other customers (inside or outside of their vehicle).
Please remain in your vehicle with your pets.
We manage all customers with the same amount of patience and attention.
Some pets require more time than others to discuss and load and unload.
Remember while you wait, we will be providing the same amount of time
and attention to your pets once the other customer is safely on their way.
Please be patient. Things never go well when animals are rushed.
Thank you! Hopefully this will all be back to normal soon!
Montevallo Doghouse + Cats, LLC
Copyright 2008 - 2020