Montevallo Doghouse, Happy Pet Boarding,Montevallo, Alabama -- Welcome!--

Montevallo Doghouse +Cats, LLC, Montevallo, Alabama Since 2008

COVID19 Procedures
October 2020 Update

ARRIVALS AND DEPARTURES

ARRIVAL
What to Expect

We recommend masks. We will be wearing one, unless it frightens the dog guest.
For faster drop-off, please call prior to arrival.
(This call reduces the chance we are attending to another pet when you arrive.)
We have curbside drop-off for your pets and belongings,
or meet us at the first gate with the "Please Wait Here" sign, whichever is preferred.
Please try to allow only one family member at the gate if assisting with pet drop-off.
(I know this is hard because the kids always want to say "Good-bye" to the pups at the gate.)
We will disinfect leashes and other belongings as needed.
Bowls and chew toys are not sprayed with disinfectant but washed appropriately to keep the items safe for oral use.
Please try to limit the volume of items brought from home. If bringing food from home,
try to use a food container that can be easily disinfected.

DEPARTURE
What to Expect

Please call prior to arrival so we will have pets and their items ready.
All items being sent home will be placed in a bag that will need to be disinfected. (We are no longer able to disinfect the bag going home.)
We recommend using hand gel after handling the bag. (The items within the bag will also need to be disinfected at home.)
If we are not at the gate with the "Please Wait Here" sign when you arrive, feel free to call again.
We are probably still getting your pet's things ready for checkout. Please do not enter the facility.
Payment: Contactless payment can be made at the gate with the "Please Wait Here" sign or at the vehicle for curbside service.
If you would like to pay before arriving, we can send an invoice or take payment over the phone and send the itemized receipt by text or email.
If you will be paying in cash, please have the exact amount on hand. We do not keep change for cash transactions. [This is do to our own cash shortage...not a national thing. :) ] We no longer accept checks.

What To Do If....
It is rare for customers to arrive at the same time,
but some pickup/drop-off times are more popular than others.
If you should arrive at the same time as another customer, or while we are attending another customer
please do not exit your vehicle or approach other customers (inside or outside of their vehicle).
Please remain in your vehicle with your pets.
We manage all customers with the same amount of patience and attention.
Some pets require more time than others to discuss and load and unload.
Remember while you wait, we will be providing the same amount of time
and attention to your pets once the other customer is safely on their way.
Please be patient. Things never go well when animals are rushed.

ARRIVALS AND DEPARTURES

Thank you! Hopefully this will all be back to normal soon!