Cancellations
Sometimes plans change. If it a reservation needs to be cancelled, please let us know as soon as possible. If the dates scheduled can be filled, the deposit will be credited and deducted from the checkout of the next scheduled stay. Please use email to cancel reservations if possible. We will send a cancellation confirmation when a reservation cancellation is received. If a reservation is not cancelled, and no one shows on the check-in date, the full cost of the reservation will be charged to the account.
Reservation Date Changes
Check-Outs
We understand the things happen when traveling. Sometimes it is necessary to return from a trip earlier than expected. Please let us know if a reservation check-out date has changed or the pets will be picked up earlier than planned. We currently forgive up to two nights from a scheduled reservation without charge for early return. If returning earlier than two scheduled nights, we will need to charge for the remaining nights not used. If we are able to fill the remaining dates that were not used, we will not charge for them.
Check-Ins
If the check-in date needs to be changed to a later scheduled date, please provide more than forty-eight hours notice. With less than a forty-eight hour notice, will need we will need to charge for the nights originally scheduled.